Privacy Policy for TAG iD By AuditLog
Effective Date: October 23, 2024
At TAG iD By AuditLog (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our mobile application, the TAG iD App (“App”), and our associated cloud services (“AuditLog Cloud”).
By using our App and services, you agree to the practices described in this Privacy Policy. Please read it carefully. If you do not agree with our practices, please do not use the App.
1. Information We Collect
We collect various types of information to provide and improve our services. The information we collect includes:
1.1. Personal Information
To use the App, you must have an AuditLog Cloud account. When registering for an account, we collect personal information, such as:
- Name
- Email address
- Account number
- Contact information
- Any other information necessary for account setup and use of the App
1.2. Device and Usage Data
When you use the App, we automatically collect data about your device and your interactions with the App, including:
- Device type (e.g., phone or tablet)
- Operating system and version
- IP address
- Mobile network information
- App usage statistics (e.g., session length, feature usage)
1.3. Camera Access
The App requires access to your device's camera to scan identification tags and codes as part of its core functionality. Images captured by the camera are used only for the purposes of visual verification and audit logging, and are not stored or shared unless explicitly allowed by the user.
1.4. Location Data
The App may collect location data from your device when you use location-based features, such as scanning tags or identifying assets during audits. This data is used to enhance the accuracy and reliability of audit tracking. Location data is collected only when the app is in use and is not shared with third parties.
2. How We Use Your Information
We use the information collected from the App and AuditLog Cloud for the following purposes:
- To provide and improve our services
- To maintain the security of your account and our systems
- To enable functionality such as tag scanning, location tracking, and visual verification
- To communicate with you, including sending notifications or updates
- To analyze and optimize usage patterns for improving the user experience
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share information in the following cases:
- Service Providers: We may share information with third-party service providers who assist in operating our systems and services (e.g., cloud hosting, analytics). These providers are obligated to maintain the confidentiality of your data.
- Legal Requirements: We may disclose information if required to do so by law or in response to a valid legal request from authorities.
4. Data Retention
We retain your personal information as long as your account remains active and for any additional period necessary to comply with legal obligations, resolve disputes, or enforce our agreements.
5. User Control and Data Deletion
5.1. Managing Your Data
You can review and manage your account information through your AuditLog Cloud account. If you would like to update, modify, or correct any of your personal information, you can do so by logging into your account.
5.2. Account Deletion
If you wish to delete your account and associated data, you can request account deletion by submitting a support ticket via the **HelpHub By AuditLog** website. Once your request is received, our support team will process the deletion of your account and data within a reasonable time frame. Please note that certain data may be retained as required by law or for legitimate business purposes.
To submit a request for account deletion:
1. Visit the HelpHub By AuditLog website.
2. Submit a support ticket under the category Account Deletions.
3. Include your AuditLog account number and registered email address in the request.
Upon verification, we will confirm the deletion of your data. Once processed, this action is irreversible, and your account and data will no longer be recoverable.
6. Data Security
We take the security of your personal information seriously and implement reasonable safeguards to protect it. This includes encryption, firewalls, and secure access protocols to prevent unauthorized access, alteration, or disclosure of your data. However, please note that no system can guarantee complete security, and you use the App and services at your own risk.
7. Children’s Privacy
The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the App or other means. Your continued use of the App after any changes indicates your acceptance of the revised Privacy Policy.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at: HelpHub By AuditLog
By using TAG iD By AuditLog, you agree to the collection and use of your data as described in this Privacy Policy.